“To us, excellent customer service is not merely technique, its instinct™©”

That’s what started our business back in 1979. For over the past 27 years our, founder and CEO, Richard Henninger has been living by excellent customer service.

Richard has always felt that excellent customer service should be heard, seen, and felt from the time you call Presto Electric™ until the time our technicians leave your home. To do this, customer service can’t just be a technique, it has to be instinct. From the carpet protectors we use to rolling out the red carpet, Presto Electric™ knows you’ll hear, feel, and see the difference.

“Changed the way electricians do business in Maryland”

Presto Electric™ surprised, energized, and revolutionized the electrical service industry in Maryland in October of 1997.

Presto Electric™ realized the old way of charging by the hour was not fitting into our vision of providing excellent customer service. We were going out and giving estimates based on the approximate time to do the necessary work. Rarely can an estimate be considered a price. Our customers wanted a PRICE not an estimate.

Q: Why is charging by the hour just an estimate and not a price?

A: In any line of work, different people work at different rates of speed, and the unexpected is always around the corner.

So In October of 1997 Presto Electric™ adopted an upfront pricing system and gave customers what they truly wanted, an actual price for a task upfront, not an estimate.

Many electricians in our market area are attempting to do the same. We are sure you will agree that it’s rare when a company can actually say, “We didn’t just revolutionize a local industry, and we caused it to evolve”.

For Presto Electric™ and our customers the days of sticker shock after a job is completed are over. No wonder other companies are attempting to replicate our vision and our way of doing business.